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Customer Service

Inventory
Our website inventory is updated automatically whenever an order is placed. The inventory status represents the actual product we have on hand.



Find your location and the color on the map above to calculate UPS Ground delivery time to your state.

To determine when a package will arrive, be aware that delivery times are calculated on work days only, weekends do not apply. For example, a package shipped on Friday with overnight delivery will arrive on Monday. Shipping Policy All packages are shipped via United Parcel Service and can be sent to all US locations with a valid street address (no PO boxes).

The shipping charges for Ground Service are based on the amount of your purchase as defined in the following table:

All packages are shipped via United Parcel Service and can be sent to all US locations with a valid street address (no PO boxes).

The shipping charges for Ground Service are based on the amount of your purchase as defined in the following table:


Sale
Amount*
0-
$50
$50-
$100
$100-
$200
$200-
$400
Over
$400
Ground Shipping 5.99 8.99 12.99 16.99 19.99

*We ship to Alaska, Hawaii, Canada, FPO/APO and Oversea's addresses by USPS or UPS, and will add additional shipping cost, if any, at the time of charging your credit card.

Shipping for UPS Overnight, 2-Day, and 3-Day are based on weight and are computed automatically at checkout. Simply fill out the order form and before your order is submitted, you will be presented with all shipping options and costs.


Backordered Items
All in-stock products will be shipped within one day of receipt of order unless otherwise instructed by you. Backordered items will be shipped as soon as they arrive from our source, an additional shipping charge(actual cost)will be added. As always, you will be billed only for items that actually ship.

Payment Methods
We accept American Express, MasterCard, Visa and Discover. Your card will be billed once the order is processed and ready to be shipped. Cashiers checks, money orders, company checks and personal checks are also accepted as means of payment. These should be sent along with a printout of your order to: Only Trains, 308 B, Buffalo, MN 55313. For Cashier's check and money order payments, orders are normally released immediately on receipt of the check. In most cases, we can verify company and personal checks through our check validation service and the order is released immediately. However, if the check cannot be validated, it may take up to 10 business days before the order can be released.

Sales Tax
As required by law, Only Trains Inc. will add sales tax to all orders ordered from or delivered to the state of Minnesota.

Warranty information
All the products we carry have warranties. Please call for information as we carry a number of different manufactures' products and all have different warranty policies. Below is a summary of LGB warranty.

Upon purchase of a LGB/Märklin product the firm of LGB/Gebr. Märklin & Cie. GmbH gives you a manufacturer's warranty of 24 months from the date of purchase. This warrany becomes null and void;
When the product has been used in a manner not intended by the manufacturer.
When the information in the operating instructions provided by the manufacturer has not been followed.
Repair or replacement of a product does not extend its warranty period.
Warranty claims can be submitted directly to Only Trains along with the warranty card or the sales receipt and a summary of the problem(s) with the product.


Return Policy
Returns and exchanges must be made within 30 days. All returned items must be in new condition and in their original packaging.

All refunds will be subject to a 15% restocking fee. Shipping & handling is not refundable. No refunds on used items. Merchandise returned damaged or with damaged packaging will be evaluated at time of return.


Pricing Policy
Pricing and availability are subject to change without notice. Every effort has been made to ensure accuracy of information. Photo's shown on or sites may be of the actual item and or a likeness representing the actual product. However, Only Trains Inc. has no liability in the case of orders arising from typographical errors or inaccuracy's. We reserve the right to limit quantities or cancel any orders without assigning any reasons.

Only Trains
308 B Brighton Avenue
Buffalo, Minnesota 55313

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800-789-5738
763-684-4131
Sales@OnlyTrains.com